Refund policy

Claybed Policy – Shipping Damage & Replacement

At Claybed we prioritize the safe and secure packaging of every order to minimize the risk of damage during transit. Despite our best efforts, if a product arrives broken or damaged, we provide a hassle-free replacement policy to ensure your satisfaction.

Reporting Damage

• Customers must notify us within 24 hours of receiving their order if any item is damaged.

• To help us assess and expedite the replacement process, we may request photographic evidence of the damage.

Replacement & Refund Process

• If the damaged item is in stock, we will dispatch a replacement at no extra cost as quickly as possible.

• If the item is out of stock, we will:

  • Offer a full refund, or

  • Provide an estimated timeframe for when a replacement will be available.

Our Commitment

Our goal is to ensure that every order reaches you in perfect condition and that you are fully satisfied with your purchase.